Shipping Policy

We are committed to delivering your orders safely and quickly. Here is everything you need to know about how we ship.

Order Processing

• Orders are processed within 1 to 2 business days after payment confirmation.
• Sundays and public holidays are non-working days.
• You will receive an order confirmation email or message once your order is placed.
• Processing may be delayed in case of high order volume during sales or festive periods.

Shipping and Delivery

• Delivery typically takes 5 to 7 business days depending on your location.
• We partner with trusted couriers such as Blue Dart, Delhivery, and regional agencies.
• Tracking information will be shared once your order is dispatched.
• Pureastra is not responsible for delays caused by courier partners, weather, or natural events.

Make sure your delivery address and phone number are accurate to avoid any delays.

Delivery Address

• Customers are responsible for providing a complete and accurate delivery address.
• Any failed deliveries due to incorrect or incomplete addresses are not our liability.
• If your order is returned due to address issues, reshipping charges may apply.
• Please include a landmark wherever possible to help the courier locate you easily.

Delivery Confirmation

• You will receive a delivery confirmation notification once the order is marked delivered.
• Please inspect your package upon receipt and report any damage within 48 hours.
• If someone else received the order on your behalf, please collect it promptly.
• Pureastra is not responsible for packages left unattended after delivery confirmation.

Frequently Asked Questions

Have a question about your shipment?

Contact Support

Last updated: 2026