All pureastra products are described accurately to the best of our knowledge. Product images, colors, or packaging may slightly vary due to lighting, screen displays, or production updates.Ingredients are listed on every product. Customers should check for allergies or sensitivities before use.
Orders are processed within 1–2 business days. Sundays and public holidays are non-working days. Once an order is placed, cancellation is not allowed, as products are processed immediately. Pureastra reserves the right to accept or decline orders in cases of stock unavailability, pricing errors, or suspicious activity.
Prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Only online payments are accepted via secure, encrypted payment gateways. Customers are responsible for accurate billing and shipping information. Payment confirmation is final, no refunds are provided, except for verified damaged products.
Delivery timelines may vary depending on courier services, location, or unforeseen circumstances. Tracking details are provided once the order is dispatched. pureastra is not responsible for delays caused by courier services, weather, or natural events. Customers must provide accurate delivery addresses, any delay due to wrong addresses is the customer’s responsibility.
Only damaged or defective products are eligible for replacement. Customers must provide proof of damage (photo/video) via WhatsApp within 48 hours of delivery. Verified damaged products will be replaced within 7–14 days. Replacements will match the original product specifications. No refunds or money returns are provided, replacements are the only solution. Any damage caused by mishandling after delivery will not be eligible for replacement.
pureastra products are for external use only. Individual reactions may vary depending on skin type or allergies. Customers must read the ingredient list carefully and discontinue use if irritation occurs. Minor variations in texture, color, or scent due to natural ingredients or production processes are normal and not considered defects. Customers must follow usage instructions, improper use may affect performance.
All website content, images, designs, and text are owned by pureastra. Unauthorized use, reproduction, or distribution of content is prohibited.
Customers are responsible for safe usage, storage, and handling of products. Check products carefully upon delivery and report damages immediately. Pureastra is not liable for damages caused by negligence, misuse, or failure to follow product guidelines.
pureastra is not responsible for indirect, incidental, or consequential damages from product use, website access, or third-party services. Liability is limited to replacing damaged or defective products. Products purchased for resale or commercial purposes are at the customer’s risk.
Replacements and shipping policies apply to bulk or combo orders. Discounts or special offers on bulk purchases are subject to terms mentioned at the time of purchase.
Customer information is securely stored and used only for order processing, delivery, and communication. Data may be shared with authorized third-party apps/services solely for payment processing, logistics, and customer support. Pureastra does not sell customer data to any third party.
Customers are responsible for maintaining the confidentiality of login credentials. Pureastra employs SSL encryption, secure servers, and payment gateways to protect sensitive information. Customers must report unauthorized transactions or suspected breaches immediately. Hacking, misuse, or use of automated scripts is strictly prohibited.
Orders are monitored for fraudulent activity; suspicious transactions may be delayed, canceled, or investigated. Customers must provide accurate billing, shipping, and contact information. Pureastra is not liable for unauthorized payments due to customer negligence.
The website may use cookies and similar technologies to enhance user experience, track orders, and analyze website usage. By using our website, customers consent to cookies as described in our Privacy Policy.
Customer data is stored securely for the duration necessary to process orders, provide services, or comply with legal obligations. Data may be anonymized for analytics, marketing insights, and improving user experience.
These Terms & Conditions are governed by the laws of India. Disputes will fall under the jurisdiction of local courts in Karunagappally, Kollam.
pureastra reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be displayed on the website.
